We want you to be happy with your Family Ties Clothing purchase.
Returns
If you would like to request a return, please contact Support through the contact/support options available on our website before sending anything back.
Please do not send products back without first contacting Support and receiving return instructions.
Returned items may need to meet certain conditions before a return or refund can be approved.
Items That Cannot Be Returned
Some items may not be eligible for return because of their condition, use, hygiene requirements, or other reasons.
Support will let you know if your item qualifies for a return.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact Support as soon as possible and provide details about the issue. Photos may be requested to help us review the problem.
Refunds
Once a return is reviewed and approved, any eligible refund will be processed through the original payment method.
The time it takes for a refund to appear in your account may depend on your bank or payment provider.
Exchanges
If you would like to exchange an item, please contact Support to find out whether an exchange is available for your order.
Questions
If you have questions about returns or refunds, please contact Support through the contact/support options available on our website.
Note: Return time limits, return conditions, and any applicable fees should be confirmed by Family Ties Clothing before this policy is treated as final.